eden sutherland
commented 8 months ago
If we book this are we able to bring our 3 month old baby? Thank you
Rae from GrabOne Escapes
commented 8 months ago
Hi Eden, thanks for your discussion board post! Your post would be best suited to be discussed direct with the merchant. Please contact the team at Rydges Rotorua directly by using the contact information on the deal page.
Thanks! :)
Thanks! :)
Chirag Gandhi
commented 7 months ago
I called to hotel for room availability for 28th June and she said room is available. Then I said I want use grabone voucher and she replied room not available for grabone voucher. Very disappointing
Rae from GrabOne Escapes
commented 7 months ago
Hi Chirag,
Thank you for bringing this to our attention.
I apologize for the inconvenience you've experienced. I will escalate this issue to our team to confirm with the merchant whether this coupon is not valid on Public Holidays. We will make the necessary changes to the deal to avoid any future confusion.
Thank you for your understanding, and we will update you as soon as we have more information.
Thank you for bringing this to our attention.
I apologize for the inconvenience you've experienced. I will escalate this issue to our team to confirm with the merchant whether this coupon is not valid on Public Holidays. We will make the necessary changes to the deal to avoid any future confusion.
Thank you for your understanding, and we will update you as soon as we have more information.
Chirag Gandhi
commented 6 months ago
please provide any update on above comment.
Rae from GrabOne Escapes
commented 6 months ago
Hi Chirag, thank you for your follow-up post.
Our team has contacted the merchant and confirmed that there were allocated rooms for GrabOne vouchers on June 28th. However, these are subject to availability and can sometimes be fully booked.
We apologise for the inconvenience and disappointment this has caused. Thanks! :)
Our team has contacted the merchant and confirmed that there were allocated rooms for GrabOne vouchers on June 28th. However, these are subject to availability and can sometimes be fully booked.
We apologise for the inconvenience and disappointment this has caused. Thanks! :)
Kent from Rydges Rotorua
commented 6 months ago
Hi Chirag
Grab one vouchers are strictly to be communicated through the emails and availability is to be confirmed through emails This process ensures that all employees can double-check that the dates they want to book are confirmed and available. We can accommodate you until September since the validity of redeeming the voucher is till September.
Grab one vouchers are strictly to be communicated through the emails and availability is to be confirmed through emails This process ensures that all employees can double-check that the dates they want to book are confirmed and available. We can accommodate you until September since the validity of redeeming the voucher is till September.