kala roberts
commented over 4 years ago
Can we upgrade the room if traveling as a family of 2 adults and 3 kids aged 3/7/11 and if so what are the extra costs for the childrens travel please?
Louise from GrabOne Escapes
commented over 4 years ago
Hey Karla, thanks for getting in touch! Please contact the merchant directly as sometimes there is a delay in hearing back from the merchant via the contact us page! The merchant's email address is: [email protected]
The Team from Our Pacific
commented over 4 years ago
Hi Kala,
Yes, you can uprade the room but this will depend on availability at time of booking.
Please email [email protected] and a consultant can price this for you.
Thanks
Ilisa
Donna Learmonth
commented over 4 years ago
once I have bought the voucher and then try to book a specific date for a travel package and those dates are not available can I get a refund?
Emma from GrabOne Escapes
commented over 4 years ago
Hey Donna; refunds are not available if your preferred dates are booked out as the deal is subject to availability.
Please just contact the Our Pacific Team at [email protected] to check your dates are free before purchase :)