Deahla McGregor
commented over 3 years ago
Hi there, we are looking to travel to Wellington for the weekend in March. We are from Auckland so if we're unable to travel due to a rise in alert levels, will you provide a full refund on this purchase? Credit will not be suitable as we cannot commit to any travel outside of our planned trip in March.
Louise from GrabOne Escapes
commented over 3 years ago
Hey Deahla, thanks for your post! If you find that you are unable to use your coupon due to COVID-19, please get in touch with our Helpdesk team who will be able to assist you in requesting a refund for your purchase. If you have any further questions, please get in touch with us. Thanks! :)
Martin Hodge
commented over 3 years ago
Hi there, we are interested in buying this deal but only would like it for one particular night, ie our wedding anniversary. How can I be sure that there will be availability at the hotel for this night? Cheers.
Louise from GrabOne Escapes
commented over 3 years ago
Hi there Martin, thanks for getting in touch!
It is highly recommended to contact the merchant directly before purchasing the coupon to ensure the dates you are requesting are available for you to book. When checking availability before purchase, please mention that you are interested in purchasing a coupon to ensure the availability information provided to you is correct.