Glenn Stewart
commented over 3 years ago
Expiry is 30 September 2020. What happens if we make a firm booking for a stay prior to the expiry date, and then before we actually get to the stay date, the country returns to Lockdown? The Terms and Conditions do not cover this, as far as I can determine.
Louise from GrabOne Escapes
commented over 3 years ago
Hi Glenn! James Cook Hotel Grand Chancellor will be online shortly here to assist. :)
Stephanie from James Cook Hotel Grand Chancellor
commented over 3 years ago
Good afternoon Glenn, we would either assist you to get a refund through GrabOne or reschedule your booking to a future date.
Stephanie from James Cook Hotel Grand Chancellor
commented over 3 years ago
Good afternoon Glenn, we would either assist you to get a refund through GrabOne or reschedule your booking to a future date.