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REGION

[email protected] commented 25 days ago what if Covid alert level changes and i am unable to travel ? do I get the full refund of the money spent
Catherine Fleming commented 25 days ago I am asking the same question as above re Covid level changes and refunds.
Louise from GrabOne Escapes commented 24 days ago Hi there, thanks for your posts on the discussion board! If you find that you are unable to use your coupon due to a change in COVID-19 alert levels, please contact the GrabOne helpdesk team as we will be able to look into processing a refund for you. The helpdesk are dealing with these queries on a case-by-case basis. Thanks! :)
Dianne Sketchley commented 24 days ago Just wondering the price for a family of 4 for 3 nights please - children are 15 and 13
Louise from GrabOne Escapes commented 24 days ago Hi Dianne, thanks for your discussion board post! Your post would be best suited to be discussed direct with the merchant. Please contact the team at The Heritage Queenstown directly by using the contact information on the deal page. Thanks!
Susan Francis commented 20 days ago Is t5his available Queens birthday weekend? and is it possible to buy for 2 parents and 4 children 16-22 yrs?
Louise from GrabOne Escapes commented 20 days ago Hey Susan, thanks for your post! The conditions don't state that the coupon isn't valid over the Queens birthday weekend. In regards to your second query, Your post would be best suited to be discussed direct with the merchant. Please contact the team at The Heritage Queenstown directly by using the contact information on the deal page. Thanks! :)
S.C Arms commented 16 days ago Hi there
Is the same deal ie: Non-Lake View Deluxe Room with Balcony incl 20% off all F&B, a Welcome Drink, available for 1 person (not 2)?
Louise from GrabOne Escapes commented 12 days ago Hi there, thanks for your post! This deal is valid for two or four people, not for one person sorry! Thanks :)
Helen Fonoti commented 12 days ago Hi there, a bit of a reach, but any chances this deal can be extended to include stays to 4th July, if we pay now?
sarah hibbert commented 12 days ago Hi there do we have to contact the hotel before we purchase the voucher? I emailed them but have had no reply and I am very keen to purchase but can only do a certain date. So needing to know asap. Thanks
Louise from GrabOne Escapes commented 11 days ago Hi Helen, thanks for your post! The expiry date will not change here - you will need to have booked and stayed before the expiry date. Thanks!

Hi Sarah, thanks for your post as well! The team at The Heritage Queenstown will be online shortly to assist here. Thanks! :)
Louise from GrabOne Escapes commented 11 days ago Hi Sarah, the merchant has advised that they have made contact with you. Thanks! :)
S.C Arms commented 10 days ago Sorry me again. So two of us cannot book one room each it needs to be twin share?
Regards
Madeleine from GrabOne Escapes commented 9 days ago Hi there, the options are, Lake-View Studio Suite King, this would sleep two people in one bed OR the Twin Room, two beds. You will not be able to get your own room with this deal.
kym double commented 3 days ago We are looking at doing this for my sister's 50th and was wondering if it would be valid for September
Louise from GrabOne Escapes commented 2 days ago Hi Kym, thanks for your post! The expiry date is the 30th of June, you will be unable to use the coupon in September. Thanks!