Mei Nee Lee
commented over 2 years ago
With this voucher for a two night stay, is it possible to check in on Wednesday and check out Friday morning?
Merle Smuts
commented over 2 years ago
Please confirm whether the two night getaway includes TWO dinners for each guest (ie for each night of accommodation) and TWO breakfasts for each guest (ie for each morning waking up)?
Many thanks
Elizabeth Towns
commented over 2 years ago
If Auckland goes into lockdown, will I get a refund on the voucher for 2 nights please?
Donya from GrabOne Escapes
commented over 2 years ago
Hi there, thanks for your discussion board posts! The team at Chateau Tongariro Hotel - National Park will be online shortly to assist. Thanks!
Cindy Wilson
commented over 2 years ago
If Auckland goes into another lockdown and we are unable to travel will we get a refund or a rain check for this deal?
Donya from GrabOne Escapes
commented over 2 years ago
Hello there, thank you for your post!
If vouchers end up expiring in lockdown, GrabOne will refund your purchase as GrabOne credit so you can repurchase another deal, or seek to extend the expiry date of the voucher with the merchants so customers are able to use them after lockdown.
I hope this helps! :)
Amanda Wheller
commented over 2 years ago
Hi any chance we can pay the extra to bring our 2 children with us (3 year old and under 1)
Chand Guthrie
commented over 2 years ago
This deal is for 2 people, with max room capacity 2 people - But can you bring a baby? (ie 2 adults plus a baby?). If so, is there an extra charge?
Grant Johnston
commented over 2 years ago
What happens if you are unable to travel due to covid restrictions?
Holly Guthrie
commented over 2 years ago
Hi Amanda, Chand & Grant, thanks for your discussion board posts! The team at Chateau Tongariro Hotel will be online shortly to assist. Thanks!
Bruce Cronin
commented over 2 years ago
Are bookings able to be changed (within the period to 30.6.22) without cost, please?
Anna Faber
commented over 2 years ago
Hi Bruce, thanks for your discussion board post! Your post would be best suited to be discussed direct with the merchant. Please contact the team at Chateau Tongariro Hotel directly by using the contact information on the deal page. Thanks!
jun lei
commented over 2 years ago
Hi, I tried to call the hotel to check the dates, but no answers, and no voice message. Did anyone else experience that? Any advice? Thanks.
[email protected]
commented over 2 years ago
Is the baby of 1 year is included in the package for kings room? Or need to pay extra for the baby. If so then how much extra need to be pay.
Thank you
Bruce Cronin
commented over 2 years ago
Are you sure the Chateau still exists? They don't respond to questions submitted on their "contact us" form, they don't reply to emails and they don't answer the phone!!
Jackie Pilkington
commented over 2 years ago
Can you please tell me if your biggest rooms that are on the deal are disability rooms?
I have tried to contact you on the contact us page but no reply from the Château
Thanks
Saif from Chateau Tongariro Hotel
commented over 2 years ago
Hi There,
If you have made a booking and have a voucher number pelase email us with your voucher number and contact details and we will revert back with bookings. Thanks Saif Ian Rashid
Hotel Manager
Saif from Chateau Tongariro Hotel
commented over 2 years ago
Hi [email protected] baby is not charged so no issues you can book the room. Thanks Saif
Saif from Chateau Tongariro Hotel
commented over 2 years ago
Hi Jackie Pilkington, the biggest rooms are the Tongariro rooms and the size is same as accessible rooms just book that room and when you make your booking through the hotel make a note. Thanks Saif
Saif from Chateau Tongariro Hotel
commented over 2 years ago
Hi @Bruce Cronin,
Apologies for the delay and inconvenience, yes we do exist, we have been kept busy due to high season, all answers to any questions pelase refer to our website FAQ page and we have most questions covered. Please email me your question and I will get [email protected] Thanks Saif